Decision 1
Describe the observed problem
If reviewing an existing pack, record product position, damage location, outer condition and the packing arrangement. Keep observations separate from assumptions about the cause.
Decision 2
Set up a controlled comparison
Compare the existing and revised loaded samples under agreed conditions. Change one defined feature at a time where practical, and keep results with the drawings so an improvement claim follows evidence rather than a new appearance.
Turn the method into a sample brief
Bring the result of “describe the observed problem” and “set up a controlled comparison” to the packaging discussion. Share the real contents, relevant drawings and the decision still to resolve.
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