Privacy Policy Version: 2026-10-22; effective when boxstride.com opens to the public.
Who operates this website
HC PACKAGING VIETNAM COMPANY LIMITED operates boxstride.com under the HC Packaging Asia brand. Our address is Lot C-10B-CN, Road D13, Bau Bang Industrial Park Expansion, Bau Bang Commune, Ho Chi Minh City, Vietnam. Contact hc@hcpackagingasia.com for privacy requests.
Information you provide
The inquiry form requires your email address and planned quantity. You may also provide your name, company, country or region and a message. Please avoid sensitive personal information. New inquiries are general custom-packaging requests and do not automatically attach a product name, product image or product page. We use the information to assess your request, communicate with you and prepare any separately agreed quotation or order. Sending an inquiry does not subscribe you to a marketing list.
How the service works
An inquiry is stored in our website database before a notification is sent to our sales mailbox, sammi@hcpackagingus.com, using outbox@hcpackagingus.com. We use Tencent Cloud hosting in the United States and NetEase enterprise email for these notifications. Authorised staff and service providers may process information outside your country. Contact us if you need information about the arrangements applicable to your request. We do not claim that every service provider stores data in the same country as our website server.
Security and technical information
We use an expiring request token, a duplicate-submission fingerprint and a hashed network identifier to protect the form against abuse. The network identifier is not displayed in the sales notification. Necessary operational logs record limited technical events; error logs may include a network address or requested path. Fault alerts go only to hc@hcpackagingasia.com and do not include inquiry messages or customer email addresses. The website does not enable analytics or advertising trackers.
Retention
Website inquiry records are normally removed 365 days after their most recent recorded activity or recorded case closure, whichever is later. When no later activity is recorded, the submission date is used. Our team records continued activity when it needs to retain an open inquiry. A documented legal or contractual preservation requirement may extend this period and is reviewed by the operator. Necessary server security logs are retained for no more than 30 days.
Sales correspondence and mail-provider copies are managed separately from the website database. We apply the same 365-day review policy to our sales mailbox where we control the copy, subject to documented legal or contractual needs; deletion of a website record does not automatically erase mailbox copies or provider-controlled recovery copies. We cannot promise to delete copies outside our control. Ask us about the scope and completion of a particular deletion request.
Backups
We keep encrypted recovery copies. Local database backups are limited to three recent copies. If the approved off-site backup destination is available, encrypted copies on our designated operator computer are limited to seven daily and four weekly copies. An erased record may remain in a protected backup until that copy expires, normally within 35 days. Backups are used for recovery and are not ordinary customer-contact lists. Before returning a restored database to service, the operator reapplies recorded deletion requests. A restricted deletion ledger keeps only the record number, submission time and duplicate-detection fingerprint so that deleted records are not restored by mistake; it does not contain the inquiry message or email address. We review this ledger annually and remove obsolete entries once no retained backup can contain the erased record. A documented preservation requirement may delay deletion of a particular record.
Your requests
You can contact hc@hcpackagingasia.com to request access, a copy, correction or deletion of your information, or to raise a privacy concern. We verify that the request relates to you before disclosing or changing data, and ask only for information reasonably needed for verification. We aim to respond within 30 days, subject to any applicable shorter deadline, lawful extension or retention requirement. We explain any restriction that prevents us from fully completing a request. Please do not send passwords or sensitive identity documents in your first message.
External actions and changes
Email links open your chosen mail application. A WhatsApp button takes you to WhatsApp only when you choose it; that service has its own policies. We may update this policy when our service or processing changes and will identify the new version on this page.