Decision 1

State the second-use scenario

Describe what the customer would place back in the pack and how the original opening affects it. Distinguish a requested returns feature from the closure used for initial dispatch.

Decision 2

Ask for a sample demonstration

Have the supplier propose the closure and trial opening, repacking and resealing with the intended goods. Record the accepted actions and limitations; do not assume any standard mailer is automatically return-ready.

Turn the method into a sample brief

Bring the result of “state the second-use scenario” and “ask for a sample demonstration” to the packaging discussion. Share the real contents, relevant drawings and the decision still to resolve.

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